FAQ

Do I need to pay duties and taxes?

You may need to pay duties and taxes depending on your destination country.

 

How can I track my order?

Once your order has been dispatched, we will send you an email with tracking details.

 

What payment methods do you accept?

We accept major credit cards and PayPal payments.

  

Do you ship internationally and how long does it take?

Yes - depending on your destination, standard shipping typically takes 3-15 working days for most items.

We also offer express shipping via DHL, FedEx or UPS. More information on shipping can be found on Checkout page.

Most in-stock items ship within 1 to 3 working days. Please note that we do not ship on Saturdays, Sundays or public holidays.

 

How to take care of my douglaspon jewellery?

Each piece of our jewellery is traditionally hand carved and polished and therefore very delicate. To ensure that your jewellery remains in the best possible condition over an extended period of time, please use appropriate care to avoid damage.

  • Wear – Put your jewellery last after you have applied perfumes, lotions, hair sprays and all other cosmetics. Avoid direct contact with salt water, excessive perspiration and chemicals such as chlorine or sulfur. Avoid hard contact, i.e. knocking against objects which can scratch the item.
  • Polish – After each use, gently wipe with a soft cloth to maintain its original, lustrous finish. A few drops of baby oil may also help polish your jewellery.
  • Storage - Store your jewellery in the original packaging or a soft pouch to avoid scratches. Periodically inspect claps and other closures for secure fit. Avoid exposure to the sun.

 

Can I return an item?

Yes, you can return or exchange an item within 14 days of receipt.

Please email us on contact@douglaspoon.com with your return or exchange request. More information on Returns and Exchanges can be found at the bottom of your checkout page.

 

Is my information kept safe?

We take data protection seriously. Any personal information you choose to give us will be stored on local servers in a safe and confidential environment. Please refer to our full Privacy Policy at the bottom of your Checkout page.

 

Haven’t found your answer? Please email us on contact@douglaspoon.com. We will get back to you within 48 hours.