We accept major credit cards and secure online payment methods available at checkout. All
transactions are handled through encrypted gateways to ensure a seamless and secure
experience. These include:

• Visa, MasterCard, UnionPay, American Express
• Apple Pay, Google Pay
• PayPal
• Bank Transfer (please email us at contact@douglaspoon.com to request bank details)

If a piece you love is currently unavailable, please contact us at contact@douglaspoon.com.
Our team will be happy to advise on potential restocks or recommend similar designs.

Please email us at contact@douglaspoon.com to check the status of your order. We are unable to amend orders once they have been processed or dispatched.

Our pieces are handcrafted and high polished from resin, with design inspiration drawn from
antique cut glass. This allows for a balance of elegance and practicality, offering durability for everyday wear while being lighter and less fragile than glass.

While resin is strong, we recommend handling your pieces with care and avoiding hard knocks, as with all jewellery and handbags.

Transparent resin, like many light or white materials, may gradually change colour over
time when exposed to sunlight, UV rays, heat, humidity, or chemicals - much like how white fabrics and leather naturally evolve. For best results, we recommend following our care instructions to preserve the clarity and finish of your pieces.